After-sales Policy

Check the delivery and report an issue

Check the delivered quantities, part references and visible condition against your order. If you find missing or incorrect items, transport damage or a product concern, contact us promptly and keep the packaging and labels. For a damaged parcel, record the condition on delivery where possible and take photographs before unpacking further. Stop using an affected part if continued use could cause damage or make the problem harder to assess.

Information to send

Provide your order or quotation reference, part number, affected quantity and a short description of what happened and when you noticed it. Include clear photographs of the part, labels and packaging. For an installed part, add the engine details, installation date, operating circumstances and available inspection findings. We may request further information where needed to understand the issue.

Return eligibility

Returns can be arranged for issues such as an incorrect item supplied, transport damage, a product concern or a mismatch with the specification confirmed in the order. The reporting period and return conditions follow the confirmed order terms and the circumstances of the case. If you ordered the wrong item or no longer need it, contact us to check whether a return can be agreed.

Installed, modified, specially ordered or custom-made parts require individual review, as do parts affected by use or storage. Their condition may affect whether a return can be accepted; reporting a concern does not automatically determine fault or the remedy.

Before sending parts back

Please obtain written return approval before dispatching any parts. We will confirm the items and quantities authorised for return, the return reference and address, protective packing instructions and responsibility for freight or other agreed charges. Do not use a company office address as a return address unless we confirm it for your case. Keep the carrier's receipt and tracking information.

Review and resolution

We review the evidence and, where needed, inspect the returned parts against the confirmed order and reported issue. The agreed resolution may be replacement, credit, refund or another appropriate action, depending on the findings, availability and order terms. We will confirm the outcome and any relevant amount, method and timing with you. This policy does not promise a fixed refund time, free return freight or an unconditional return entitlement.

Contact for order support

Email sales@rigforcetech.com or contact us through WhatsApp: +86 135 1081 6743. Include the order reference and affected parts so we can identify your request. See our Shipping Policy for delivery arrangements and our Privacy Policy for how supporting information is handled. Nothing in this policy limits rights that cannot be excluded under applicable law.